U-KOMI is pleased to announce the launch of the AI review reply function.
Contents: Contents
1.What is the AI review reply function?
2. Advantages of Introducing AI Review Reply Function
3. About U-KOMI
1.What is the AI review reply function?
Overview of AI Review Reply Function
AI was submitted by users.Analyzes reviews and automatically creates appropriate repliesThe system will automatically generate a review reply in English for reviews in English. For English reviews, review replies are automatically created in English, and not only in Japanese,Multilingual specificationsThe first two are the following.
The tone (style) of the reply.Three types: "formal," "polite," and "casual."You can choose one tone fromSet to defaultIt is also possible to set the default to If not set as default,Change tone depending on reviewIt is possible to do so.
Also, if you have text or items that you would like to set as defaults, such asEnter additional instructions and set(in Japanese history)(※1)(see Figure 1).
✔︎ Thank you for your purchase at .
✔︎ Thank you for taking the time to review.
✔︎ Thank you for your continued patronage.
✔︎ The name of the company or person in charge, such as "Corporation 〇〇" or "Person in charge 〇〇".
(※1)Additional instructions can be set up to 250 characters.
-Settings and Plans
From the U-KOMI management screen, when replying to a review, press "Generate Review Reply with AI" to automatically create a reply.
You can also set the default from "AI Review Reply Settings" in the "Review Settings" section of the U-KOMI administration page. By turning on auto-creation, a reply will be automatically created at the time of review reply, without having to press the "Generate Review Reply with AI" button.
This function is available from the Standard Plan.
2. Advantages of Introducing AI Review Reply Function
By introducing the AI review reply function, we can respond to reviews submitted by customers.Reduce the time it takes to reply and the man-hours it takes to reply.It is possible to
Automatic creation of negative reviews, replies to complaints, etc.The reason for this is that they do it,Save time thinking about sentencesResults,Create more efficient reply lettersThe following is a list of the most common types of products that can be used in the market.
The tone of the reply can be changed from three types to match the brand and the person in charge. The system is available in multiple languages,More flexible review response writingcan be realized.
3. About U-KOMI
U-KOMI is a UGC (user generated content) utilization tool for collecting and utilizing customer feedback. By using this tool, you can display reviews beautifully on your own e-commerce site, not to mention improve your conversion rate (CVR) by utilizing Instagram content,Implementing a mechanism that enables the real-time utilization of a living information asset in the form of reviews as a feature.We are flexible to meet a variety of customer needs! We respond flexibly to a variety of customer requests!
Considering the merits of introducing UGC tools that implement AI functions, we urge you to consider introducing such tools in line with your company's marketing policies.
List of UGC Case Studiesis here:https://u-komi.com/jirei
Download Materialsclick here:https://u-komi.com/
To U-KOMIContact usis here :https://u-komi.com/contact/
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